make a claim (upcare customers only)
make a claim 24/7 – 365 days a year.
we cover accidental stains and damages subject to a few terms. the below covers the basics. please read the full terms & conditions so you know what we can do for you. example: attacking your sofa with an axe because you had a bad day, is not covered.
you will need:
proof of purchase
photos of accident
about 5 minutes
quick run down on what’s covered
read full terms & conditions here.
accidental stains such as
- food & drink
- acetone & lipstick
- nail polish
- human fluids (exclusing perspiration)
- corrosive chemicals & acids
- paint
- gum
- crayons & soaps
- creams & lotions
- fake tanning solutions
- cosmetic solutions
- adhesives
- pet stains caused by bodily fluids
accidental damages such as
- rips
- cuts
- tears
- pulled stitching
- burns
- if you’re flying a drone inside the house and the propeller accidentally cuts the sofa (true story)
accidental stains such as
- food & drink
- acetone & lipstick
- nail polish
- human fluids (exclusing perspiration)
- corrosive chemicals & acids
- paint
- gum
- crayons & soaps
- creams & lotions
- fake tanning solutions
- cosmetic solutions
- adhesives
- pet stains caused by bodily fluids
accidental damages such as
- rips
- cuts
- tears
- pulled stitching
- burns
- if you accidentally fall off the table while playing guitar hero and the metal clip on the guitar scratches your new leather sofa (true story)
accidental stains such as
- food & drink
- acetone & lipstick
- nail polish
- human fluids (exclusing perspiration)
- corrosive chemicals & acids
- paint
- gum
- crayons & soaps
- creams & lotions
- fake tanning solutions
- cosmetic solutions
- adhesives
accidental damages such as
- rips
- cuts
- tears
- pulled stitching
- burns
- if you wake up wrapped in nothing but a sheet wearing someone elses hat and last nights 3am mcdonald’s has somehow made its way back up (true story)
click here to start your claim
products
leather care kit
fabric care kit
mattress protector (good)
mattress protector (better)
mattress protector (best)
